Client not responding, stuck loading or can’t log in
The client freezes, loses its connection or hangs on the loading screen.
Try these in order
- If you have integrated Intel graphics, update to the latest Intel driver. Old, wrongly signed versions can cause this.
- Add the game and Vanguard to your antivirus exceptions. If that doesn’t help, turn the antivirus off for a test.
- Update your other drivers and firmware, such as motherboard and processor.
- If it still happens, contact Riot Support.
Still broken? Restart your PC once more, then contact Riot Support with your logs.
Based on Riot’s official guide.
More basic problems
- BasicGame won’t start after champion selectThe loading screen never appears after everyone locks in.
- Basic“Vanguard session is initializing” won’t go awayLeague is waiting for Vanguard to finish loading and never starts.
- BasicRiot Client won’t openNothing happens when you start the Riot Client.
- BasicBlack screen after loading into a matchThe game runs but you only see black.
- BasicClient stuck on “Updating” or in a patching loopThe patcher never finishes.